There are many SIP and VoIP service providers. However, since your communication needs are unique to your business, and the SIP Trunking provider you choose will affect your business communications and growth, you need to know how to choose one with the specific features you’ll need.
When choosing which provider should help with SIP trunking, here are a few things to consider.
You need a SIP trunking provider that can help resolve issues quickly. So you might want to choose a Tier-1 SIP trunking provider that controls the network by itself. They are often more accountable than Tier-2 or Tier-3 providers, which are resellers and would require multiple contacting processes to find help.
Ensure you make necessary inquiries and confirm that a provider renders service in your area of operation. For example, if you have clients in distant locations, you shouldn’t be working with a provider without extensive coverage or the required capacity to handle international calls.
Choose a SIP trunking provider that can keep your trade secrets and customer data private, and provide you with leading-edge security. Ensure it has the necessary security measures against malware, toll fraud and hacks, and has written policies to back up its privacy and data sharing promises.
Be on the lookout for a provider that offers technical support and is available anytime you need it. A SIP trunking provider should also be able to train you on how to use its platform and even migrate to or from another provider.
Consider a provider’s available pricing plans, contract requirements, upgrade and downgrade opportunities and other payment terms before choosing it. Also, a SIP provider should offer a free trial that allows you to test its service to determine the kind of experience you’ll get from using it.