The Advantages and Disadvantages of Online Banking

Years ago, banking could only be done in person by visiting a brick-and-mortar branch. Most of the time, the opening and closing times of these branches weren’t designed for customer convenience, as anyone familiar with the term ‘banker’s hours’ can attest.

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Times have changed, technology has evolved, and, thanks to the internet, modern banking now happens wherever and whenever it suits the account holder, even from the palm of our hand through smartphone apps.

Whether you want to pay a bill, transfer funds, purchase an investment, or deposit a cheque, online banking offers a flexibility and convenience that could never have been dreamed of just a few generations ago.

However, while online banking is undoubtedly easier and better for the clients of financial institutions, there are still a few potential pitfalls worth keeping in mind. Here’s what you should keep in mind when online banking.

Advantage – Bank when and where you want

Online banking apps and websites don’t have opening and closing hours, and are accessible from anywhere there’s an internet connection, meaning clients can get their banking done from home, at work, or even in another country. Whether you’re at your desk, or on the back deck, you can get your banking done at your convenience.

Disadvantage – Service outages could leave you without access

Anyone who’s ever used the internet knows service outages happen from time to time, whether it’s because an internet service provider experiences difficulties, or because a website or app goes down for a while. If you’re using a desktop computer to do your banking, you might even lose access because of a power failure. While these issues are only temporary, they may still last for several hours and can be extremely disruptive if your banking needs are urgent or time sensitive in any way.

Some online banking services allow clients to set up payments and transactions in advance. If you’re concerned about spotty access to the internet or a suspect power supply disrupting your banking, find out whether you can set your transactions to happen automatically.

Advantage – Most transactions and services are simple and easy

Want to send money to a friend or loved one, pay a bill, deposit a cheque, or open a new account? Online banking services make all these things simple and straightforward. Save time and effort by streamlining your banking and take advantage of features that offer advice and tips on handling your money, all without setting foot inside a branch.

Disadvantage – Online banking tends to be impersonal and rigid

With some financial matters, as with many things in life, it can be easier to get things done by talking to an actual human being. Relationships are important, and problems can often be resolved by explaining your issue to a bank employee, who may be able to handle requests that a banking app can’t, such as approving a credit card application or waiving an overdraft fee.

Banks don’t like losing clients, especially ones who’ve been loyal customers for many years, and will often work with you to solve problems. While online banking services are great for taking care of basic needs, they aren’t built for tackling more complicated concerns.

Advantage – Save with lower fees and earn more with higher rates

In some cases, banking online can help save you money by eliminating or reducing the fees many institutions charge for various in-person services. In some cases, online banks help you earn more by providing access to superior interest rates on savings accounts or investment products such as GICs. No one likes paying fees to access banking services, so keeping more money in your account by handling transactions online is a big win.

Disadvantage – Online banking means being vigilant about security concerns

When you connect to your financial institution over the internet, you run the risk of being targeted by hackers and fraudsters. To minimize this risk, make sure to keep your browser software up to date so you’ve always got the latest security tools installed, and check for the secure lock icon next to the link in the address bar when signing on.

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Key takeaways

• Credit unions typically offer better rates on savings and lower rates on loans compared to traditional banks.
• Membership is required and may have specific eligibility requirements based on location, employer or affiliation.
• Your deposits are federally insured up to $250,000, just like at banks, providing the same level of protection.

A credit union is a not-for-profit bank owned by its members. Credit unions typically offer higher savings rates and lower loan rates than regular banks because they give profits back to members instead of shareholders. But you have to qualify for membership and might deal with fewer locations or older technology.

Here’s what you need to know about credit union pros and cons.

Benefits of a credit union

Credit unions offer a few key advantages over regular banks. The biggest benefit is better rates because they work for members, not outside investors.

Better rates and lower fees

Credit union profits go back to members, who are also shareholders. This structure allows credit unions to offer higher savings account rates and lower loan rates. You’ll often find better yields on certificates of deposit (called share certificates at credit unions) and more competitive rates on mortgages and auto loans.

Large credit unions like Navy Federal Credit Union offer product lineups that rival many banks. You’ll find checking accounts, savings accounts, money market accounts, share certificates, mortgages, auto loans, student loans and credit cards.

Enhanced safety and security

Credit unions often provide greater stability during financial crises because they focus on serving members rather than maximizing profits for shareholders. This member-focused approach typically leads to more conservative investment strategies and lower-risk lending practices.

Credit unions are federally insured up to $250,000 per person through the National Credit Union Administration (NCUA). That’s the same protection you get at banks via FDIC insurance.

Personalized services and member focus

Credit unions typically provide more personalized customer service because they’re locally focused and member-owned. You’re more likely to speak with the same representatives and receive customized financial advice based on your specific situation.

WWant to see how credit unions compare? Check out Bankrate’s best banks guide to compare all your options.

Disadvantages of using a credit union

Credit unions have a few disadvantages that might make traditional banks or online banks a better choice for your needs. These limitations primarily stem from their smaller size and regional focus.

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Membership requirements restrict access

Credit unions require customers to meet specific eligibility criteria, which might include living in a certain area, working for a particular employer or belonging to a specific organization. While many membership requirements are lenient — sometimes requiring only a small deposit or donation — this still creates an extra step that banks don’t require.

Limited branch and ATM networks

Credit unions tend to have fewer branches than traditional banks. A credit union may not be close to where you live or work, which could be a problem unless your credit union is part of a shared branch network or a large ATM network such as Allpoint or MoneyPass.

Because credit unions are generally smaller than major banks, they may offer less advanced digital banking tools. You might find fewer mobile banking features, less sophisticated online platforms or limited integration with popular financial apps and services like Zelle for peer-to-peer payments.

Online banks offer better rates

While credit unions typically beat traditional bank rates, online banks often offer even higher savings account yields and more competitive loan rates due to lower overhead costs.

Are credit unions good for savings?

Credit unions are good for savings, but not always the best choice. They usually pay better rates than regular banks but often less than top online banks.

Credit unions work well when:

• You want good rates plus personal service
• You prefer local, community banking
• You need multiple products from one place
• You like financial education and member perks

Online banks are better when:

• You want the absolute highest rates
• You’re comfortable banking online only
• You don’t need local branches
• You want the newest mobile features

Compare current rates on high-yield savings accounts to see what pays the most.

Credit unions vs. banks: How they differ

Credit unions and banks offer similar products but operate under fundamentally different structures that affect rates, service and accessibility.

• Ownership and profit structure: Banks are for-profit institutions accountable to shareholders who expect maximum returns. Credit unions are not-for-profit organizations owned by their members, with all profits returned to members through better rates and lower fees.
• Tax status: Banks pay federal and state taxes on their profits, while credit unions enjoy tax-exempt status as not-for-profit organizations. This tax advantage helps credit unions offer more competitive rates to members.
• Access and membership: Banks are open to anyone who can meet account requirements and pass basic eligibility checks. Credit unions require membership, though many have expanded their eligibility requirements to serve broader communities.
• Technology and innovation: Traditional banks and online banks typically offer more advanced digital platforms, mobile apps and technological innovations. Credit unions, especially smaller ones, may lag behind in digital banking capabilities.
• Geographic reach: Large banks often have national or international presence with extensive branch and ATM networks. Credit unions are typically regional, though some participate in shared networks that expand access.

Check out Bankrate’s complete guide to credit unions vs. banks to learn more.

How to choose a credit union

Selecting the right credit union requires evaluating both your eligibility and how well the institution matches your financial needs and preferences.

1. Research membership requirements. Start by identifying credit unions you’re eligible to join. Check whether you qualify through your employer, location, military service, family connections or membership in specific organizations. Many credit unions have broadened their membership criteria, so you might have more options than you initially think.
2. Evaluate convenience factors. Consider the credit union’s branch locations, ATM networks and digital banking capabilities. If you prefer in-person banking, ensure branches are conveniently located. For digital banking, test their mobile app and online platform to ensure they meet your needs.
3. Compare rates and fees. Look at savings account rates, loan rates and fee structures. Use Bankrate’s comparison tools to see how credit union offerings stack up against traditional banks and online banks.
4. Verify insurance coverage. Ensure the credit union is federally insured by the NCUA. This provides the same $250,000 protection per depositor that FDIC insurance offers at banks.
5. Access product offerings. Make sure the credit union offers the specific products and services you need, whether that’s particular types of loans, investment services or specialized accounts.

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Bottom line

Credit unions can be great choices if you want better rates than regular banks plus more personal service. But they’re not automatically better than every other option.

Before you decide anything, compare current rates and fees everywhere. The goal is finding the mix of products that puts the most money in your pocket while giving you the banking experience you actually want.

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