Spiral Stair Direction: Clockwise vs. Counter-Clockwise

21:54 14 Aug 23

I had originally posted this as a 1 star, but have changed that.We had some challenges, to be sure, but it ended well. Here is the story-First off, the design process was great. Did lots of Zoom calls and FaceTime with simulated drawings of the stairs in our home.Making

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changes in real time (lets see how that would look?)We measured and re-measured many times so it would be accurate. Often times with the Paragon guys on the FaceTime while me and my contractor measured. Our Lake Home is in a somewhat remote area in Northern MN and Paragon is out East, so getting the wrong 1,000 pound piece of steel was not an option.We had some challenges with the shipping, both the timing (late) and the location of the actual delivery. But got that straightened out.The stairs when they arrived, were spectacular. The 1,000 pound piece of steel DID FIT. 🤣👍However the hand railings were not properly powder coated and the riser limiters were the wrong size.I was not overjoyed with the responsiveness around getting those items fixed and we could not really put the stairs together until we got those things resolved. The cables are under tension, there is a whole order and process to assemble it properly, and once it is assembled, it doesn't come back apart. It took some time, and this resulted in not being able to use the property as much this summer, not having Grand-kids up because the stairs weren't safe until completely assembled, etc.I am happy to report that Paragon did get back in touch with me and they made it right. Kudos for that. At the end of the day, the stairs ARE spectacular and look great in our home. They are solid, high quality, extremely well built, and while not inexpensive, when you see the quality of the materials used and everything that goes into taking this from "idea" to "functional in my house"...it really is a pretty good value.We are very happy. This is an example of taking an unhappy customer, owning the problems and turning them back into a very happy customer.

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